Q1: Why is the SMS platform being upgraded? 

The legacy Bulk SMS  platform is being phased out to provide customers with a more modern, scalable, and feature-rich messaging experience. The new Bulk SMS platform offers improved performance, user roles, branded interfaces, and a cleaner, more intuitive interface.

Q2: When will the current platform be shut down?

The legacy platform will be permanently shut down on May 7, 2025.

Q3: What happens if I don’t submit the setup form by the deadline? 

We will not be able to create your account or provide login credentials. Your access will be lost after the shutdown date.

Q4: Will I get my login?

Yes. Each user listed on the setup form will receive their own login credentials based on their role (Operator or Viewer).

Q5: What are the Operator and Viewer roles?

• Operator: Can create, send, and manage SMS campaigns.

• Viewer: Can only view reports and campaign summaries

Q6: Can I change roles or add users later? 

Yes. Once your account is active, you can request changes or add new users by contacting your FLOW representative.